Thank you For Your Inquiry
Website Fleet Management
To ensure we are able to continue to fully service and meet the expectations of all our clients, we have put in a place a simple three step process to determine if this service is suitable for your needs and what resources would be required to provide you with this service.
How it works
Scope & Limitations
Low priced monthly Website Management to ensure your websites operational integrity and peak performance.
Safe Update Service - We will maintain a clone of your current production website where all updates and changes can be tested first. It is your responsibility to provide any additional licensing or special resources required for us to create and maintain the clone. This service is included with all our Website Management packages.
Scheduled Updates - All non-urgent updates will be done on a Weekly basis at a suitably agreed upon time.
Urgent Updates - Urgent updates will be done at the earliest possible opportunity when determined by the Website Manager that they are needed to ensure the continued security or functionality of the website.
Standard System Health Check List - After each update your webmaster will perform a standard system health check to ensure that the functionality of the website has not been affected by the update.
Custom System Health Check List - For more complex systems, additional system health checks may be required to ensure that the functionality of the website has not been affected by the update. Each Custom System Health Check List will check a function or process on your website. Eg. Ordering a product or service.
Your Website Manager can assist you in creating your Custom System Health Check List.
Virtual Guardian includes one custom system health check list is included with the Virtual Guardian Website management package.
Change Management - This service includes a change management process where the potential impact of all proposed changes can considered and safeguards put in place so that the changes can be rolled back with minimal impact if required.
Update Issues - As updates are released each brings with it the possibility of something breaking or causing issues with other components. We allow up to one hour support from the Website Management team to resolve each issue, after which the update will be rolled back and escalated to your Website Manager to investigate and provide recommends on how to resolve the issue.
New Conflicts - Occasionally third party applications can become incompatible when your site is updated and may need to be replaced. In such cases we will attempt to find and install a substitute, but this may require additional work outside the scope of this service.
Website Issues - Should your Website develop an issue the Website Management team will investigate. We allow up to one hour support from the Website Management team to resolve the issue before it is escalated to your Website Manager to investigate and provide recommends on how to resolve the issue.
Issues caused by other parties - Where an issue is found to have been caused by changes made by another party (yourself or a third party given access by you) the time to fix the issue may be billable.
Secure Developer Hosting - We provide full SDD Cloud hosting of a single domain suitable for websites with traffic of up to 50,000 monthly visits with 20 Gb of storage and 500 Gb of monthly bandwidth. Hosting with comes with cPanel Management, Softaculas Installer, Unlimited E-mail Accounts and support for the creation of additional staging/test mirrors.
FREE Migration Assistance - We provide a FREE migration service for your website from your existing hosting to our Secure Developer Hosting, but if we are unable to gain adequate access, standard protocols to facilitate transfer are not in place or access is otherwise being blocked by closed proprietary systems. If its is determined that we can't offer our FREE Migration service the Website Manger will discuss this with you and try to find an alternative solution.
Email hosting and Management - We provide hosting of email for normal business use limited to 500 email a day. We have imposed this limit to protect our servers from potential abuse and black listing. If you have a need to send bulk emails your Website Manager can help you setup an alternative service. Email management and support is not included in the website management service but is available through our Website Support services.
Hacking Protection Guarantee - Should the site be hacked we will work to fix the site for free. In the event of corruption where data can't be recovered the site will be restored from the most recent reliable backup. We will continue to make all reasonable efforts to assist you to recover/restore lost data. Only available when using our hosting on Website Protector and Website Guardian packages.
Outstanding Issues - If there are any outstanding issues present prior to commencement of Website Management that may require substantial time to resolve, these may fall outside the scope of this Management package and require additional services. You will be advised by any of these by the Website Manager as part of the review process.
Backups - We will perform a full backup before commencement which we will hold for roll back/recovery contingency.
For websites being hosted by us we will perform daily backups with one weekly backup retained for a full month.
For self hosted websites we will attempt to provide the same backup schedule as long as resources are available.
Each month an off-site backup will be created and retained indefinitely. Backup logs will be checked as part of the daily management of the site.
Website Management Tasks - The Website Management service is made up of a number of set Website Management tasks performed on a routine basis to your Website by our Website Management team.
Additional Tasks - Any request that is not directly related to the normal provision of this service will need to be arranged through your Website Manager.
Websites Not Using WordPress - The Virtual Protector and Virtual Guardian services are designed for Websites using the WordPress CMS. The Virtual Sentinel service is websites using other CMS. If you are unsure what CMS your websites uses complete the inquiry form as best you can and one of our Website Managers will assist you.
Multi-site Discount - We provide multi-site discounts with pricing based on the total number of sites being managed on any of our management packages.