Thank you For Your Inquiry
To ensure we are able to continue to fully service and meet the expectations of all our clients, we have put in a place a simple three step process to determine if this service is suitable for your needs and what resources would be required to provide you with this service.
How it works
Scope & Limitations
We have designed our Virtual Support to be flexible and easy to use.
Purchase of Virtual Support Hours - Purchase any number of Virtual Support Hours and allocate them to your different projects. Virtual Support Hours never expire and any unused hours can be refunded.
Pay As You Go - Your Virtual Support Hours are held in our Virtual Webmaster Escrow type account and deducted from your available balance as they are used for support once a Work Request has been completed and accepted by you.
Allocation of Virtual Support Hours - Virtual Support hours can be allocated for general support, or to specific projects you create where they can only be used for that project.
Transfer of Virtual Support Hours - You can easily transfer Virtual Support Hours in between all your different projects.
Flexible Conversion - Virtual Support hours can be used for either Webmaster-On-Demand or Virtual Assistant support. One Virtual Support Hour is automatically converted to two hours of Virtual Assistant support and visa-versa.
One Hour Work Request Cap - To ensure that any single Work Request can never blow your project budget there is a default one hour cap on all new Work Requests. This means that if a new Work Request is likely to take more one hour your Website Manager will contact you to advise and provide you with an estimate.
Dynamic Time Sheets - Dynamic online time sheets are available to show you what your Virtual Webmaster has been working on up to the current time.
Flexible time allocation - The minimum time allocation for each Work Requests is 15 minutes, but multiple smaller tasks can be combined into a single Work Request.
Scheduled Tasks - You can schedule recurring tasks for your Virtual Webmaster.
Virtual Webmaster Network - Should your Virtual Webmaster be unavailable for any reason or they do not have a required skill set, your Website Manager will find the resource you need.
Budget Control - You can set up as many projects as you need in order to track costs providing you will complete control over your budget and detailed reports for all each project.
Virtual Support Hours Discount - A discount of up to 20% is available when purchasing Virtual Support Packs.